Return & Exchange Policy
These policies apply to products purchased through our online store and through our standard sales channels (phone, email, or in-person).
Some products cannot be sold online due to manufacturer or dealer agreements. If an item does not show an “Add to Cart” button, please call us for pricing, availability, and return details.
We want you to be happy with your purchase. Most items can be returned within a limited time if they remain unused and in the same condition as received.
Return Period
You have 14 days from the delivery date to request a full refund.
The item must be unused, in like-new condition, and include all original packaging, manuals, and accessories. Proof of purchase is required.
After 14 days, we will consider returns for up to 30 days from delivery. A 15% restocking fee applies to these later returns. The same unused / like-new condition requirements still apply.
Defective or Incorrect Items Received
Please check your order when it arrives. If something is defective, damaged, or incorrect, contact us right away. We will replace it or issue a full refund at no cost to you, including return shipping.
Non-Returnable/Refundable Items
Special-order items
Items that have been opened, used, or show any signs of wear
Products missing original packaging or documentation
Oversized or heavy items after they have shipped (except for manufacturing defects)
Promotional or free gift items
Preorders
Preorders reserve the product with our supplier. If you need to change or cancel one, contact us and we will do our best to help.
Exchanges
The simplest way to get a different item is to return the original one. Once we accept the return, you can place a new order for the replacement. Availability is not guaranteed.
Refunds
Once we receive and inspect the returned item, we will contact you with the status of your return. If the refund is approved, it will be issued to the original payment method.
Original shipping costs are not refunded. The 15% restocking fee applies only to returns requested after the first 14 days (it is waived for defective or incorrectly shipped items).
Starting a Return
Contact us within the appropriate time frame. We will send return instructions and, when appropriate, a return label. Packages sent back without prior approval cannot be accepted.
Thank you for your business. We are happy to answer any questions before or after your purchase.
Questions? Call or email us. For products not available online, please call so we can help you directly.